Klein’s Rentals, LLC – Terms and Conditions
Introduction
This Agreement is entered into by and between Klein’s Rentals, LLC (referred to as “Klein’s”) and the Client. The term “Client” encompasses any individual or entity engaging in transactions with Klein’s. This includes, but is not limited to, parties who rent equipment, purchase items marked as “PURCHASE” on Klein’s website or online store, or utilize any services provided by Klein’s.
It is acknowledged that “Klein’s Rentals” and “Klein’s Wholesale” are trade names used by Klein’s Rentals, LLC for marketing and operations (including email domains and logos). All transactions, communications, and representations made under the name “Klein’s Wholesale” are considered to be on behalf of Klein’s Rentals, LLC. Klein’s Rentals, LLC assumes responsibility for such activities, and all terms herein equally apply.
Clients may include property managers, vacation rental management companies, individuals or businesses operating through platforms like Airbnb (or similar), and private homeowners who rent out their homes for short-term or long-term stays. By entering into this Agreement, all such Clients agree to the comprehensive terms and conditions laid out herein, regardless of the nature of their engagement with Klein’s.
This Agreement ensures all parties are accountable for the proper use and care of Klein’s rental items and services. Clients must inform and educate their own customers, guests, or tenants about the appropriate usage of Klein’s equipment and services to prevent misuse and ensure safety.
By engaging with Klein’s, the Client explicitly agrees to adhere to these terms, recognizing their responsibilities and the importance of maintaining the integrity and condition of all rented or purchased items. This approach safeguards both Klein’s assets and the Client’s interests, ensuring a clear mutual understanding of all aspects of the rental or purchase process.
Reservations and Payment
Reservation Details: The Client’s reservation details (including items, dates, and locations) are integral to this Agreement and are incorporated herein by reference.
Payment Method: Full payment via credit/debit card or PayPal is required at the time of reservation (unless the Client is approved for a Klein’s “Pay Later” program as described below).
Payment Authorization: The Client authorizes Klein’s to charge the provided payment method for all rental fees, services, deposits, or any additional fees associated with the reservation.
Reservation Confirmation: Klein’s will confirm reservations within 24 hours of booking via phone, text, WhatsApp, or email. If the Client does not receive confirmation within 24 hours, it is the Client’s responsibility to promptly contact Klein’s to verify the reservation status.
Product Variability: Actual product models, colors, or brands may differ from images on the website or marketing materials. Klein’s reserves the right to substitute items with comparable functionality and quality if necessary.
Delivery, Possession, and Usage
Delivery Locations: The Client must specify a delivery and pickup address in the Orlando, Kissimmee, Davenport, FL area (or other areas explicitly served by Klein’s) at the time of reservation. Addresses outside of these service areas may incur additional delivery fees or may not be serviced without prior arrangement. Klein’s reserves the right to alter or cancel reservations that are outside its standard service area.
Change Requests: Any changes to a reservation (such as delivery location, dates, or items) must be requested at least 72 hours before the scheduled delivery time. Klein’s will accommodate changes when possible, but reserves the right to deny late change requests or to charge additional fees for last-minute changes.
Responsibility for Possession: If delivery is attempted at the scheduled time and location and the Client (or their representative) is not present or available to take possession, the Client will still assume responsibility for the items 24 hours after the scheduled delivery time. Klein’s may leave the items at the location if deemed safe, or arrange a re-delivery at its discretion. A re-delivery fee of $55 may apply if Klein’s must return due to client absence or an incorrect address provided by the Client.
Secure and Proper Use: The Client agrees to use all rental items only for their intended purpose and to follow all provided instructions and safety guidelines. Rental items should be secured or stored safely when not in use to prevent theft, damage, or injury. Clients must not allow unauthorized or unsupervised use of any equipment.
Inspection and Reporting: The Client is responsible for inspecting each rented item immediately upon delivery and before each use. If any item is delivered in a damaged or malfunctioning condition, or if the Client discovers any defect or safety issue at any time, the Client must notify Klein’s immediately and cease using the item. The Client should not attempt to repair equipment themselves. Continuing to use any equipment that the Client knows or should know is defective or unsafe will be at the Client’s own risk, and Klein’s assumes no liability for any consequences.
Malfunctions or Defects: In the event a rental item becomes unsafe or inoperable through normal use, Klein’s must be informed as soon as possible. Klein’s will endeavor to repair or replace the item once notified, subject to availability. The Client must discontinue use of any item that is or becomes unsafe, and ensure it is secured away from use until picked up or serviced by Klein’s.
Rental Termination by Klein’s: Klein’s reserves the right to terminate the rental of any item at any time if the Client violates any terms of this Agreement or if Klein’s deems the usage unsafe or likely to cause damage. Upon such notice from Klein’s, the Client must surrender the equipment immediately and make it available for pick-up. No refund will be issued for unused time in cases of termination due to misuse or violation of terms.
Returning Equipment
Return Procedure: The Client is obligated to have all rented items clean, packed (if applicable), and readily accessible for pickup at the agreed-upon location and time at the end of the rental period. If Klein’s arrives for pickup at the scheduled time and the equipment is not ready or accessible (e.g., still in use, locked away, or at a different location), the Client will incur a $250 recovery fee. This fee covers additional trips or efforts required to retrieve the rental items.
Extensions and Delays: If the Client wishes to extend the rental period or is unable to have the equipment ready for the scheduled pickup, the Client must notify Klein’s at least 48 hours in advance of the originally scheduled pickup time via email (or another written approved method). Klein’s must approve any extensions in writing, and additional rental fees may apply. Failure to provide at least 48 hours notice of a needed extension or delay will result in a $55 late-notice fee, in addition to any recovery fee or extra rental charges incurred.
Client Retrieval Responsibility: If a Client’s location is outside of Klein’s standard pickup service area (as determined by Klein’s or if the service area was misrepresented by the Client at booking), the Client is responsible for returning the items to a location designated by Klein’s. All costs associated with returning equipment under such circumstances are the Client’s responsibility.
Damages and Loss
Duty of Care: The Client assumes full responsibility for the care, custody, and control of the rented items from the moment of delivery (or assumption of possession) until the items are picked up by or returned to Klein’s. The Client agrees to handle all equipment with care and to protect it from damage, loss, or theft.
Reporting Damage or Loss: The Client must promptly report to Klein’s any damage to, or loss of, the rented items, regardless of cause. This includes any damage discovered upon delivery (to be reported immediately) or any damage that occurs during the rental period (to be reported as soon as safe and practicable).
Replacement and Repair Costs: In the event an item is lost, stolen, not returned, or returned in a damaged condition beyond ordinary wear and tear, the Client’s credit card on file (or other payment method) will be charged for the full cost of repair or replacement of the item. Klein’s will provide an invoice or receipt detailing these costs. If only a part or component of an item is damaged or lost (e.g., a key, attachment, or accessory), Klein’s may charge the proportional cost of that part plus any labor involved in restoring the item to rentable condition.
Condition Upon Return: Items must be returned in the same condition in which they were received, aside from reasonable wear and tear. “Reasonable wear and tear” means minor cosmetic scuffs or usage marks consistent with careful use of the item for its intended purpose. Significant damage (e.g., broken parts, tears, stains, water damage, etc.) or excessive soiling is not considered normal wear and tear and will result in cleaning, repair, or replacement fees.
Cleaning Fees: The Client may be charged additional fees for cleaning if items are returned in an excessively dirty or unsanitary condition that requires more than standard cleaning. Klein’s will document the condition with photographs and provide an invoice for any such charges.
No Unapproved Repairs: The Client shall not attempt to perform repairs on any damaged equipment without express authorization from Klein’s. Unauthorized repairs, alterations, or tampering by the Client or any third party will make the Client fully liable for any resulting costs, including proper repairs or replacement if the item is rendered unsafe or non-functional.
Cancellation Policy
Standard (Non-Holiday) Periods: To receive a full refund of rental fees for a cancellation during non-holiday periods, the Client must provide written notice of cancellation (via email or the booking platform) at least two weeks (14 days) prior to the scheduled rental start date. Cancellations made less than 14 days in advance may result in forfeiture of some or all of the rental fees, at Klein’s sole discretion, unless a replacement booking is found.
Holiday Periods: During peak seasons, including but not limited to major Jewish or secular holidays, a minimum of one month (30 days) notice prior to the rental start date is required for cancellations. Holiday periods may include times around Passover, Sukkot, Christmas, Easter, Thanksgiving, New Year’s, or other high-demand dates as designated by Klein’s. Klein’s will determine which dates are considered holiday periods, and this information is available upon request. Cancellations of holiday-period reservations made with less than 30 days notice will result in a full or partial charge of the rental fees, as these times are high demand and last-minute cancellations often cannot be refilled.
Reservation of Rights (Pricing and Dates): Klein’s explicitly reserves the right to define which dates constitute holiday vs. non-holiday periods and may adjust these designations based on demand and operational considerations. Additionally, Klein’s reserves the right to adjust rental pricing or fees at any time; however, any such adjustments will be communicated to the Client before confirming a reservation. Once a reservation is confirmed, the pricing for that reservation will not change except in the case of Client-initiated modifications or extensions.
Cancellation by Klein’s: Klein’s aims to honor all reservations once confirmed. In the rare event that Klein’s must cancel a reservation (due to safety concerns, item unavailability, extreme weather, or other extenuating circumstances), Klein’s will notify the Client as soon as possible and provide a full refund of any fees already paid for that reservation. Klein’s shall not be responsible for any additional costs or losses incurred by the Client due to such cancellation beyond refunding the rental fees.
Liability Waiver and Release
Use at Own Risk: The Client agrees that the use of all rental equipment and services is entirely at the Client’s and the end-user’s own risk. Klein’s provides the rented items “as is” and makes no warranties or representations, express or implied, about the safety, suitability, fitness for a particular purpose, or condition of any rental item. This includes any no warranty of merchantability or fitness for a particular purpose.
No Klein’s Liability: To the fullest extent permitted by law, Klein’s (including its owners, officers, employees, and agents) shall not be liable for any harm, injury (including disability or death), property damage, fire, theft, loss, or other damage that may occur in connection with the rental or use of any equipment or services provided by Klein’s. This waiver applies regardless of the cause, even if arising from Klein’s own negligence, and covers all incidents, whether foreseeable or unforeseeable.
Client’s Responsibility: The Client assumes all responsibility and liability for any claims, demands, or legal actions arising from the rental, possession, use, or misuse of Klein’s equipment during the rental period. The Client agrees to indemnify, defend, and hold harmless Klein’s Rentals, LLC (and its affiliates, agents, and employees) from and against any and all claims, liabilities, losses, damages, injuries, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to the use or misuse of the rented items or services by the Client or any third party (such as the Client’s customers, guests, invitees, or any other person who has access to the equipment during the rental).
Inspection Not a Warranty: The Client acknowledges that they have had the opportunity to inspect the rented items (or will inspect them upon delivery) and deem them suitable and safe for use. If the Client chooses not to inspect or is not present during delivery to inspect, they agree to accept the items as-is. Klein’s is not responsible for any defects or conditions that were reasonably ascertainable upon inspection and not reported to Klein’s immediately.
Golf Cart Rentals – Specific Terms and Conditions
If the Client rents a golf cart from Klein’s, the following additional terms apply (in addition to all general terms above):
Acceptance of Condition: The Client acknowledges receipt of the golf cart in clean condition and good working order. Any existing cosmetic damage or issues will be noted by Klein’s at delivery (photographic evidence may be taken). By accepting the cart, the Client agrees it is in acceptable condition and safe to operate.
Authorized Operators and Use: Only licensed and insured drivers over the age of 21 (unless a different age is specified by law or agreed in writing) are permitted to operate the golf cart. The cart may only be used in the designated area agreed upon (for example, within a resort or community that allows golf cart use) and may not be driven on public roads unless specifically street-legal and allowed by law. The Client is responsible for ensuring any operator knows and abides by all applicable laws and regulations regarding golf cart use.
Ownership and Title: The golf cart remains the property of Klein’s at all times. The Client shall not sublease, lend, or encumber the golf cart in any way. Any unauthorized transfer or relocation of the cart is prohibited.
No Warranty (Golf Cart): The Client understands that Klein’s is not the manufacturer of the golf cart and provides no warranty of any kind, express or implied, as to the cart’s fitness, performance, or safety. The Client rents the cart “as is.” Klein’s is not responsible for any manufacturing or design defects in the cart.
Safe Operation: The Client must operate the golf cart in a safe, prudent, and lawful manner at all times. No more than the recommended number of passengers may ride on the cart, and all passengers must remain seated while the cart is in motion. The Client shall not operate the cart under the influence of alcohol or drugs. Helmets or safety belts (if provided) should be used as applicable.
Unsafe Condition Protocol: If at any time the golf cart is discovered to be unsafe or in disrepair (for example, brakes failing, tires extremely low, etc.), the Client must immediately discontinue use and notify Klein’s. Klein’s will arrange for inspection, repair, or replacement. Under no circumstances should the Client continue to use a golf cart that is or appears to be unsafe.
Maintenance (Long-Term Rentals): For long-term rentals (exceeding 30 days), the Client is responsible for basic maintenance checks. This includes keeping battery water at appropriate levels in electric carts (if applicable) and checking engine oil levels in gas-powered carts periodically (at least monthly). The Client should follow any maintenance guidelines provided by Klein’s. Failure to perform basic maintenance on long-term rentals that leads to damage may result in additional charges.
Return Condition (Golf Cart): The golf cart must be returned (or made available for pickup) in the same condition as delivered, excluding ordinary wear and tear. “Ordinary wear and tear” on a golf cart may include minor scuffs or superficial marks from normal use. However, damage such as cracked windshields, body damage, torn seats, missing parts, or other non-trivial damage is the responsibility of the Client. The Client is also responsible for returning all accessories and components that were provided with the cart (including keys, chargers for electric carts, etc.).
Keys and Accessories: All keys provided for the golf cart must be returned. Lost key charge: The Client will be charged $75 per missing key. Similarly, any other provided accessories (such as a rain cover, locking devices, etc.) must be returned; missing accessories will be billed at their replacement cost.
Prohibited Uses: The Client shall not alter or tamper with the golf cart, its governor (speed limiter), or any safety features. No stickers, decals, or markings may be removed or added to the cart. A cleaning fee or damage fee may apply if adhesive residue or damage from sticker removal is found (minimum $75 per sticker issue). The cart shall not be used for racing, off-roading, towing, or any stunts. It should only be driven on approved surfaces (roads/paths) and not on beaches, rough terrain, or through standing water that could submerge the floor.
Legal Responsibilities: The Client must obey all local traffic laws and community rules regarding golf cart usage. Any fines, tickets, towing charges, impounds, or legal violations incurred during the rental period are the sole responsibility of the Client. The Client must notify Klein’s immediately if the golf cart is involved in any accident, if it is impounded/towed, or if any third-party injury or property damage occurs involving the cart. The Client is responsible for all associated costs and liabilities in such events and must indemnify Klein’s for any claims arising from the cart’s operation.
Liability and Indemnification (Golf Cart): The Client releases and holds harmless Klein’s from any and all claims for damage or injury (including death) to persons or property arising from the use, operation, or possession of the golf cart. The Client agrees to indemnify and defend Klein’s against any third-party claims arising out of the Client’s use or misuse of the cart. This includes any legal fees or costs incurred by Klein’s.
Damage or Loss of Cart: The Client is financially responsible for any damage to or loss of the golf cart during the rental period. This includes damage caused by collisions, rollovers, floods/rain (if left uncovered), misuse, abuse, theft, vandalism, fire, or any other cause, regardless of fault. In the event of damage, Klein’s will charge the cost of parts and labor for repair. If the cart is lost, stolen, or damaged beyond repair, the Client will be charged for the full replacement value of the cart. Klein’s will provide an itemized bill for any damages or replacement costs, and by renting the cart, the Client authorizes Klein’s to charge such costs to the payment method on file after notifying the Client.
Rental Period Compliance: The Client must return the golf cart at the end of the agreed rental period to the designated drop-off or pickup location. Keeping the cart beyond the rental period without extension approval from Klein’s may result in additional rental charges and/or retrieval fees. If the cart is not returned as agreed and the Client is unresponsive, Klein’s may report the cart as stolen to law enforcement and pursue legal action. The Client will be liable for all costs of recovery, including attorneys’ fees.
No Assignment: The Client may not assign, sublet, or transfer the golf cart or this rental agreement to any other party. Any attempted assignment or subletting by the Client is void and constitutes a breach of this Agreement.
(All general liability waivers and exclusions in this Agreement, including those in the “Liability Waiver and Release” and “Liability Exclusion Clause” sections, apply fully to the rental and use of golf carts.)
General Provisions
Entire Agreement: These Terms and Conditions, along with the reservation details and any signed delivery or rental documents, constitute the entire agreement between Klein’s and the Client regarding the subject matter hereof. This Agreement supersedes all prior or contemporaneous communications, understandings, or agreements (written or oral) between the parties relating to the rental or sale of items and services.
Amendments: Any amendment or modification to this Agreement must be in writing and agreed to by both parties. Klein’s reserves the right to modify these Terms and Conditions at any time. However, no change will affect an existing reservation in progress without the Client’s consent. It is the Client’s responsibility to review the latest Terms and Conditions (available on Klein’s website or upon request). Continued use of Klein’s services or equipment after any changes to the terms constitutes acceptance of the updated terms.
Severability: If any provision of this Agreement is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, that provision will be severed from this Agreement. The remaining provisions shall remain in full force and effect. In place of any invalid provision, a valid provision that most closely approximates the intent and economic effect of the invalid provision shall be substituted.
No Waiver: Klein’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of future enforcement of that right or provision. Similarly, a waiver of one breach or default by the Client will not be a waiver of any subsequent or earlier breach or default. All waivers must be explicit and in writing to be effective.
Limitation of Liability: To the extent that Klein’s may be found liable for any reason notwithstanding the waivers and releases in this Agreement, the maximum liability of Klein’s (and its owners, officers, and employees) to the Client shall be limited to the total amount actually paid by the Client to Klein’s for the specific rental or service that gave rise to the claim. In no event will Klein’s be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to this Agreement or the use of Klein’s equipment or services, even if advised of the possibility of such damages.
Jurisdiction and Governing Law: This Agreement is governed by and shall be construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. The Client agrees that any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state courts of Florida (or, if jurisdiction is proper, the U.S. District Court for the appropriate District of Florida). The Client consents to the personal jurisdiction of such courts and waives any objections on the grounds of venue or inconvenient forum.
Delivery and Pickup Timing Policy
Klein’s strives to accommodate requested delivery and pickup times, but specific times cannot be guaranteed due to traffic, weather, and other logistical factors beyond our control. This policy applies to all orders, including those with “priority” delivery or pickup services:
Non-Guarantee of Timing: All delivery and pickup times provided are estimates. Klein’s does not guarantee that delivery or pickup will occur at an exact specified minute or hour. The Client should allow for a reasonable delivery window (which will be communicated, e.g., “between 9am and 12pm”) and ensure that the drop-off location is accessible during that window.
Priority Services: If the Client purchases a priority delivery or priority pickup option (where offered), Klein’s will make best efforts to deliver or retrieve items within the requested priority timeframe. However, even priority services are subject to uncontrollable delays (such as accidents, road closures, severe weather, etc.). The Client acknowledges that any additional fee paid for priority scheduling is non-refundable, as it covers the allocation of resources to attempt to meet the request. If a priority delivery or pickup is delayed beyond the window, the fee will not be returned; it is accepted as a risk by the Client when opting for this service.
Client Notification: In the event of a significant delay or a change in the expected delivery/pickup schedule, Klein’s will endeavor to notify the Client as soon as possible (via phone, text, or email) to provide an updated ETA or make alternative arrangements. It is the Client’s responsibility to ensure Klein’s has accurate contact information for such communications.
No Liability for Delays: The Client agrees that Klein’s is not liable for any losses, inconvenience, or damages resulting from a delayed delivery or pickup. This includes, but is not limited to, lost rental income, upset guests, or schedule disruptions. The Client should plan accordingly, knowing that exact timing is not guaranteed. No refunds or credits will be issued due to delivery or pickup timing that falls outside of estimated windows.
Client Cooperation: The Client (or their representative) should be prepared to receive the delivery at the agreed time and location. If the Client fails to grant access or is unresponsive at delivery, leading to delay, the Client may incur re-delivery fees as noted above. For pickups, the Client should have items packed and accessible. Delays in pickup caused by the Client (such as items not ready or location inaccessible) may result in additional charges.
Acknowledgment: By accepting these terms, the Client acknowledges the possibility of timing variability and agrees not to hold Klein’s responsible for any impact such timing issues may have. The Client assumes the risk of any potential delays.
Liability Release for Property Access
If the Client grants Klein’s (including its employees or subcontractors) permission to enter a property (such as a vacation rental home, private residence, or other premises) for the purpose of delivering or picking up rental items, the following terms apply:
Permission to Enter: The Client affirms that they have the authority to allow entry to the property or have obtained all necessary permissions from the property owner/manager for Klein’s to access the location. This includes providing gate codes, lockbox combinations, or arranging for someone to meet Klein’s at the property if required.
Waiver of Liability: The Client agrees that Klein’s entry onto the property is at the Client’s request and risk. Klein’s will exercise reasonable care while on the property, but Klein’s shall not be held liable for any inadvertent damage or loss that may occur as a result of accessing the property for delivery or pickup. This includes, but is not limited to, claims of theft (items missing following access), alleged damage to real or personal property, or personal injuries.
Client Responsibility: The Client assumes all responsibility for securing or removing any valuable or fragile items on the premises prior to delivery or pickup. If the Client has specific instructions (for example, to avoid a newly seeded lawn, or to not use a certain driveway), it is the Client’s responsibility to communicate these instructions clearly in advance. Klein’s will not be liable for damage arising from following the Client’s delivery instructions (e.g., entering a garage, accessing a backyard, etc.).
No Duty to Monitor: Klein’s role is solely to deliver or retrieve the rental items. Klein’s does not, and will not, inspect the property for security or safety beyond the immediate need to deliver or pick up equipment. The Client releases Klein’s from any duty to secure the premises. For instance, if a door or gate is required to be left unlocked for pickup, the Client accepts the risk.
Indemnification: The Client agrees to indemnify and hold Klein’s harmless from any third-party claims or liabilities (including property owners or guests) arising out of Klein’s authorized entry onto the property. This means if, for example, a homeowner later claims unauthorized entry or damage, the Client will cover and defend any such claims against Klein’s.
(By choosing delivery/pickup access, the Client acknowledges understanding and accepting these terms at checkout.)
Security Deposit
Some rentals may require a security deposit as a precaution for loss or damage. If a security deposit is applicable, the following terms apply:
Security Deposit Requirement: Klein’s may place a temporary hold (pre-authorization) on the Client’s credit card, or charge a refundable deposit, at the time of booking or shortly before delivery. The required deposit amount will be disclosed during the reservation process, based on the type and quantity of items rented.
Purpose of Deposit: The security deposit is intended to cover potential costs such as damage beyond normal wear and tear, lost or missing items, late returns, extra cleaning, or other obligations the Client may incur under this Agreement. Taking a deposit does not limit the Client’s liability – if damages or losses exceed the deposit, the Client remains responsible for the full amount of repair or replacement.
Documentation of Condition: Klein’s maintains records of the condition of items at delivery (often with time-stamped photos). The Client is encouraged to do the same. The Client should report any pre-existing damage or concerns at the time of delivery to avoid disputes. Similarly, the Client should if possible take photos of items at pickup/return handover for their records.
Inspection and Refund: Upon return of the rented items, Klein’s will inspect them for any damage, loss, or excessive wear. If the items are returned in acceptable condition (and all other rental terms have been met), Klein’s will release the hold or refund the security deposit in full. This is typically done within 30 days of the rental end date (often sooner, but allowing time for thorough inspection). The refund will be issued back to the original form of payment or via check/ACH if applicable.
Deductions: If damage or loss is found, Klein’s will notify the Client with details and the cost breakdown. The cost of repair or replacement (at Klein’s discretion, using new or equivalent condition items) will be deducted from the deposit. Minor issues that can be reasonably repaired or cleaned may incur a lesser fee at Klein’s discretion. The Client is not charged for normal wear and tear.
Excess Damages: If the costs of damage or loss exceed the deposit amount, Klein’s will provide an invoice for the additional amount due. The Client agrees to pay any balance due within 7 days of notification. Klein’s is authorized to charge any remaining balance to the Client’s payment method on file if not promptly paid by other means.
Dispute Resolution: If the Client disputes any damage assessment or deduction, the Client must notify Klein’s in writing within 7 days of receiving the notice of damage charges. Klein’s will review any evidence or arguments presented by the Client and engage in good faith discussion to resolve the dispute. However, final determination of damages rests with Klein’s reasonable assessment of the item’s condition and repair/replacement cost.
Non-Refundable Scenarios: If a rented item is not returned at all (e.g., theft, or retained by Client unlawfully) or is returned in a condition that is beyond repair (e.g., destroyed or rendered unusable), Klein’s may deem the deposit forfeited and will apply it toward the full replacement cost. Any shortfall beyond the deposit will still be billed to the Client.
Separate Charges: The security deposit is separate from rental fees or other service charges. Any withholding from the deposit for damages does not preclude Klein’s from also charging applicable rental fees, late fees, or other amounts due under this Agreement.
Outstanding Payments and Late Fees
Payment Schedule: Unless otherwise agreed in writing, all rental and service fees must be paid in full by the end of the rental period. For long-term rentals (exceeding 30 days), interim payments are required: rental fees accruing must be paid every 30 days from the start of the rental (or delivery date) in 30-day increments. In no case shall a rental period conclude with unpaid balances beyond 60 days after the end of the service or rental period. (For example, if a rental ends on June 1, all outstanding fees for that rental must be paid by July 31 at the latest, even if the Pay Later program is used.)
Outstanding Invoices: If the Client has any outstanding invoices, fees, or bills with Klein’s (for rentals, purchases, damages, or any other charges), those amounts must be paid no later than 60 days after the end of the service or rental period to which they relate, unless a shorter timeframe is specified on the invoice. Klein’s, at its discretion, may send periodic reminders or statements of account to the Client for any outstanding amounts.
Late Payment Fee: Any amount that remains unpaid beyond the allowed period (60 days after service/rental end, or other specified due date) shall accrue a late fee of 5% per day of the outstanding balance. This daily late fee will begin to accumulate starting from the first day past the due date and will continue until the balance is paid in full. The late fee is intended to cover the additional administrative costs of handling overdue payments and is not to be construed as interest (it is a contractual late charge; if a court deems 5%/day unenforceable or excessive under applicable law, then the maximum rate permitted by law will apply).
Collections: In the event of non-payment beyond the due date, Klein’s reserves the right to pursue all legal means of collection, including engaging a collection agency or legal counsel. The Client agrees to be responsible for any reasonable collection costs, court costs, and attorneys’ fees incurred by Klein’s in the process of recovering overdue amounts.
Credit Card Authorization: By entering into this Agreement, the Client explicitly authorizes Klein’s to charge any outstanding rental fees, damage charges, or other unpaid amounts (including late fees) to the credit card on file that was provided at the time of reservation or any other card used to make payments to Klein’s. This authorization survives the termination of the rental period for the purpose of collecting fees due under this Agreement.
Client’s Responsibility: It is the Client’s responsibility to ensure that all payments are made on time according to the agreed schedule. The Client should not wait for an invoice or reminder to make payment if they are aware of amounts due. If a payment method on file changes or expires, the Client must provide an updated valid payment method promptly. Any delay caused by payment method issues will still attract late fees if beyond grace periods.
No Service for Delinquent Accounts: Klein’s reserves the right to refuse new rentals or services to a Client with an outstanding past-due balance until such balance is paid in full (including any accrued late fees). Additionally, Klein’s may terminate any ongoing rentals or decline to extend rental periods if the Client’s account is not in good standing.
Liability Exclusion Clause
To further emphasize the assumption of risk by the Client, this clause outlines specific scenarios in which Klein’s shall not be liable. The following are examples and are not exhaustive – generally, any harm or loss related to the use of Klein’s equipment or services is at the Client’s and user’s own risk:
Fire or Electrical Damage: Klein’s is not liable for fires, electrical shorts, or electrocution incidents resulting from the use or presence of rental equipment (including holiday lights or electrical decorations, appliances, etc.). The Client must use proper care with electrical items (do not overload outlets, use surge protectors/GFCI outlets where appropriate, etc.). Any fire damage to property or injuries are the sole responsibility of the Client.
Water Damage: Klein’s is not responsible for any water damage to the rental equipment itself or any property of the Client or others. This includes damage from sprinklers, rain, floods, or water leaks affecting equipment like cribs, electronics, or other items. Clients should protect items from water when in their possession.
Theft or Vandalism: The Client is solely responsible for safeguarding the rented items. Klein’s is not liable for theft, disappearance, or vandalism of equipment while under the Client’s care. The Client should ensure items are secured when not in use (e.g., locked indoors or in a secure area).
Weather and Acts of God: Any damage to equipment or any harm caused by weather events (wind blowing over a Christmas tree or inflatable, storms damaging a sukkah or pool fence, etc.) is not the responsibility of Klein’s. The Client assumes all risks of renting items that could be affected by wind, rain, lightning, extreme temperatures, or natural disasters. Klein’s will also not be liable for delays or failures to perform due to such events.
Misuse and Abuse: Klein’s is not responsible for any injury, death, or property damage resulting from misuse, abuse, or improper operation of the equipment by the Client or any third party. This includes ignoring safety instructions, using items for purposes other than their intended use, or allowing unsupervised or inappropriate use (for example, allowing children to play with equipment not designed for them).
Accidents and Injuries: Any accidents, injuries, or fatalities occurring during the use of the rented items are the sole responsibility of the Client and/or the user of the equipment. Klein’s shall not be held liable for medical costs, funeral costs, personal injury claims, or any similar consequences. This includes drowning or injuries in connection with pool fences or pool use, falls from equipment, shocks from electrical items, burns from BBQ grills, injuries from cribs/strollers, etc.
Property Damage: Klein’s is not liable for damage to the Client’s real or personal property caused by the rental items or their use. For instance, if a water leak from a rented appliance damages flooring, or a decoration stains a wall, the Client bears that risk. If a golf cart leaks oil on a driveway, or a crib scratches a floor, Klein’s is not responsible.
Equipment Failure: While Klein’s endeavors to supply well-maintained items, equipment can fail or malfunction. Klein’s is not liable for any losses (e.g., spoiled food due to a fridge failure, or missed opportunities due to equipment downtime) or damages caused by the failure or defect of rented equipment. The Client’s remedy in case of equipment failure is limited to seeking a replacement or repair from Klein’s as described in this Agreement.
Data or Digital Loss: If any rental equipment with digital components (e.g., Wi-Fi devices, electronics) fails or causes data loss or security breaches, Klein’s has no liability. Clients using any electronic service do so at their own risk regarding data integrity and security.
Third-Party Acts: Klein’s is not responsible for the actions of third parties that may cause injury or damage involving the rented items. For example, if a third party tampers with or damages the equipment, or if a car hits a rented item (like a fence or sukkah), any resulting damage or injury is not on Klein’s.
Violation of Law: Any legal violations (such as fines for illegal use of golf carts on public roads, or citations for improper pool fencing per local law) are solely the Client’s responsibility. Klein’s disclaims any responsibility for consequences arising from the Client’s or user’s violation of ordinances, statutes, or regulations while using the rental items.
Indirect or Consequential Damages: Klein’s shall not be liable for any indirect, consequential, or incidental damages, such as lost profits, lost rental income, loss of use of property, inconvenience, or disappointment, even if advised of the possibility of such damages. For example, if rented equipment malfunction causes a guest dissatisfaction or a bad review, or if a delay in delivery causes loss of a booking, Klein’s is not liable for those downstream effects.
Pests and Allergens: Klein’s is not liable for any allergic reactions, illness, or infestation issues. While Klein’s aims to clean and sanitize all items, the Client uses them at their own risk. Klein’s does not guarantee items to be free of common allergens (like pet dander if previous users had pets, etc.) or pests (like a stroller potentially picking up bed bugs in transit, though this is mitigated by cleaning). If the Client finds any issue, they should report it immediately, but Klein’s is not responsible for any consequences.
No Insurance Provided: Klein’s is not providing insurance to the Client or end-users. Any insurance for personal injury or property damage must be obtained by the Client or the user. The Client’s and/or property owner’s own insurance (homeowner’s, renter’s, liability, etc.) is expected to cover incidents, and the Client releases Klein’s of any subrogation or claims that might be pursued by their insurers.
Client’s Acknowledgment: By initiating service with Klein’s or renting any item, the Client acknowledges understanding of this broad liability exclusion and agrees that they (and/or their own clients or guests) are assuming full responsibility for any risks associated with the use of the rental equipment. The Client agrees to indemnify and hold harmless Klein’s from any claims or lawsuits brought by anyone arising from such use or presence of Klein’s equipment, even after the equipment has been picked up (for latent injuries, etc.). This indemnification obligation survives the termination of this Agreement.
Holiday and Seasonal Decoration Rentals
If the Client rents holiday or seasonal decorations from Klein’s (such as Christmas trees, holiday lights, inflatable yard decorations, Halloween props, etc.), the following additional terms and safety precautions apply:
Proper Use and Setup: The Client is responsible for ensuring that all holiday decorations are set up correctly and securely according to any instructions provided. Christmas trees (real or artificial) should be placed in a stable stand; inflatables must be properly staked or weighted down; and all decorations should be used indoors or outdoors only as designated (e.g., don’t use an indoor-only decoration outside). Decorations should not be placed in areas where they block exits, create a tripping hazard, or could easily fall and injure someone.
Electrical Safety: Many holiday decorations involve electricity (lights, inflatables with fans, animatronics, etc.). The Client must use safe electrical practices: do not overload outlets or extension cords, use only UL-rated outdoor extension cords for outdoor items, keep cords away from water or high-traffic areas, and turn off or unplug electrical decorations when unattended for long periods. Klein’s is not liable for any electrical outages, blown fuses, or fires that result from the use of decorative lights or electrical décor. The Client assumes all risk of using electrical items. Never attempt to modify or re-wire any electrical decoration. If a cord or plug becomes damaged, discontinue use and contact Klein’s for a replacement.
Fire and Heat: Some decorations (like string lights, menorahs, or electric heaters for inflatables) can get hot during use. The Client must keep all decorations away from open flames, heat sources, or flammable materials (for example, do not drape curtains or paper over lights). Never use real candles in any decoration unless specifically designed for it and always supervise open flames. Klein’s is not responsible for fires or smoke damage caused by holiday decorations – the Client must have appropriate fire safety measures (such as a fire extinguisher and working smoke detectors) on-site when using such items.
Weather and Outdoor Use: Outdoor holiday items (lights, inflatables, yard ornaments) are built to withstand normal weather, but severe conditions can still cause hazards. High winds can tear down inflatables or turn decorations into airborne debris; heavy rain can cause electrical shorts or collapse displays. The Client is responsible for monitoring weather conditions. If strong winds, storms, or extreme weather are forecast, the Client should temporarily take down or secure outdoor decorations to prevent damage or injury. Klein’s is not liable for any damage to the decorations or any injury or property damage caused by decorations that are blown or knocked over by weather.
Supervision and Child Safety: Decorations can be attractive to children but might not be toys. The Client must ensure that children do not pull on electrical cords, climb on displays, or otherwise use decorations in an unsafe manner. Small pieces from decorations (e.g., ornaments, inflatable tethers) could be choking hazards – keep them away from young children. Any injury resulting from children (or anyone) interacting with decorations in a dangerous or unintended way is solely the Client’s responsibility.
Malfunctioning Decorations: If any holiday rental item is not working properly or shows signs of defect (e.g., lights flickering excessively, a burning smell, an inflatable that won’t stay inflated, etc.), the Client must immediately unplug or turn off the item and cease using it. The Client should promptly inform Klein’s of the issue. Klein’s will attempt to repair or replace the item if possible, but in the meantime, the Client and any guests should stay clear of any potentially dangerous decoration (for example, a large inflatable that is collapsing or a decoration at risk of falling).
Client and Guest Cooperation: In vacation rentals or property management scenarios, the Client is responsible for communicating these safety guidelines to their guests. If an issue arises (like a decoration falls or a circuit trips), it is the Client’s duty to work with the guest to safely address the issue—this might mean guiding the guest to unplug a device or allowing Klein’s access to the property to fix or remove the item. The Client should instruct guests not to attempt repairs on their own beyond simple troubleshooting (like plugging something in or replacing a minor fuse if applicable), and instead report issues so that Klein’s can handle them.
No Liability for Holiday Decor Incidents: The Client assumes all liability for any injuries or damages (to persons or property) arising from the use or presence of holiday decorations rented from Klein’s. This includes, but is not limited to, electrical shocks, falls (for instance, a guest climbing on a roof to adjust lights—Klein’s strongly advises against anyone other than professionals doing such tasks), fires, tip-over injuries (like a tree falling on someone), or any other incident involving the decorations. Klein’s provides these items for festive use, but cannot oversee their use at all times; thus the responsibility lies with the Client and the on-site users. The Client agrees to indemnify and hold Klein’s harmless from any claim related to holiday decoration rentals.
Inspection Upon Pickup: The Client should ensure all rented decorations (and their components, such as extension cords, timers, remote controls, etc.) are gathered and in reasonable order for pickup. If any item is missing or severely damaged (beyond expected wear like a burnt-out bulb), appropriate fees will apply as per the Damages and Loss section of this Agreement.
(By renting holiday decorations, the Client acknowledges that they have read and will adhere to the above safety and liability terms.)
Pool Fence Rentals and Safety Barriers
Klein’s offers “above-ground damage-free pool fences” (temporary mesh pool safety fences) designed to help restrict access to pools without drilling into surfaces. When renting and using these pool fences or any safety barrier, the Client agrees to the following terms, recognizing that these fences are safety aids but not guarantees of safety:
No Guarantee of Safety: The Client understands and agrees that a rented pool fence is not a substitute for vigilant supervision of children or pets around a pool. While the fence can deter or delay access to the pool area, it does not guarantee that a child, pet, or any person will be prevented from getting around, under, or through the barrier. Klein’s makes no representation that the fence alone will prevent drowning, injuries, or accidents.
Proper Installation: Klein’s (or an authorized installer) will install the pool fence at the Client’s location as a courtesy. The Client should observe or review the installation to understand how the fence operates (including how sections latch, and any provided gate mechanism if applicable). If the Client installs or adjusts the fence themselves (against recommendations), they assume full responsibility for correct installation. Once installed, the Client should ensure the fence is taut, sections are properly connected, and any gate is self-closing and latching correctly (if a gate is part of the system).
Regular Inspection: The Client is responsible for inspecting the pool fence daily and whenever conditions change (such as after strong winds, a storm, or after the fence has been taken down and put back up). Inspections should include checking that all posts are upright and secure, the mesh has no significant gaps or slack, latches and gate mechanisms (if any) are functioning, and that there are no objects nearby that could be used to climb over the fence (e.g., chairs or planters too close to the fence).
Environmental Factors: Because these fences are typically not permanently affixed, weather and environmental factors can affect their stability. High winds may loosen the fence or blow debris against it; heavy rain could soften ground support; animals might damage or create gaps (for instance, a dog chewing or a raccoon tampering with it). The Client must monitor the fence especially after such events. Klein’s is not liable for any breach in the fence’s protection due to environmental factors or wildlife.
No Climbing or Misuse: The Client must ensure that no one climbs, leans heavily on, or intentionally tries to defeat the fence (for example, opening sections or removing supports without need). The fence is designed to be removable and therefore cannot withstand climbing or excessive force. If guests or children are seen manipulating the fence, they should be stopped immediately. Any misuse or tampering by the Client or their guests that compromises safety is solely the Client’s responsibility.
Local Regulations: The Client is responsible for compliance with all local pool safety regulations. Klein’s pool fence may or may not meet specific local code requirements for pool barriers (height, gate type, etc.). It is the Client’s duty to ensure that the property either meets legal requirements through this fence or other measures, or to acknowledge that the fence is being used as a voluntary precaution. Klein’s disclaims any responsibility for fines or legal issues arising from a fence not meeting regulatory standards.
If a Problem Arises: If at any time the pool fence becomes unstable, partially detached, or in any way fails to fully enclose the pool area (for instance, a section falls down, a latch fails, or a panel is removed), the Client must treat the situation as an emergency hazard:
Immediate Action: The Client (and any guests or occupants) should clear the pool area of children and pets at once and ensure no unsupervised access to the pool until the fence is restored or removed. If possible, the Client should erect a temporary barrier or assign a dedicated adult to monitor the pool until a fix is in place.
Notification: The Client must contact Klein’s immediately (by phone and email, if possible) to report the issue. Klein’s will prioritize responding to safety-critical issues and will dispatch a technician or give instructions for a temporary fix as soon as practicable.
No Further Use: Do not attempt to continue using or reconfiguring the fence if it has a significant issue (like a broken section or a non-latching gate). If instructed to remove a portion for safety, do so and keep children away rather than leave a faulty fence in place that may give a false sense of security.
Leave Area Until Removed: In some cases, Klein’s may advise that the fence be fully removed if it cannot be immediately repaired (for example, if multiple sections blew out in a hurricane and the fence is a tangle). The Client and their guests should avoid using the pool area entirely until the fence is either fixed or completely taken down (because a partially installed or damaged fence can be more dangerous than none at all by impeding adult access/rescue without actually blocking children). If Klein’s removes the fence mid-rental due to issues, a pro-rated refund for remaining days may be given, but Klein’s still assumes no liability for the period it was in use.
No Assumption of Duty: The presence of the pool fence does not make Klein’s the guarantor of pool safety. The Client and property owner must still follow all normal pool safety practices: keeping pool gates (if any) locked, supervising swimmers, using pool alarms if available, etc. The Client agrees that Klein’s is not responsible for watching the pool or ensuring the fence is always in place; that duty remains with the Client.
Indemnification for Pool Incidents: The Client agrees to indemnify and hold harmless Klein’s from any and all claims, injuries, or tragic outcomes (including bodily injury or death) related to the pool or pool fence during the rental period. This includes any situation where the fence was alleged to be inadequate, failed, or was absent for any reason. The Client’s acknowledgment of this risk is evidenced by their decision to rent a pool fence rather than, for example, installing a permanent barrier or providing continuous supervision.
(Pool fences can reduce risks but cannot eliminate them. By renting a pool fence from Klein’s, the Client confirms they understand and accept these limitations and responsibilities.)
Barbecue Grills and Outdoor Cooking Equipment
For rentals of barbecue grills (BBQs) or any outdoor cooking equipment (such as gas grills, charcoal grills, propane griddles, etc.), the Client must adhere to the following terms to ensure safe operation. These terms place responsibility on the Client and users, and protect Klein’s from liability due to the inherent dangers of cooking devices:
Outdoor Use Only: All BBQ grills and similar cooking equipment provided by Klein’s are intended for outdoor use only, unless explicitly stated otherwise in writing. The Client must never use these devices indoors, in garages, under low awnings, inside enclosed patios, or any space that is not well-ventilated. Using a grill in an enclosed area can cause carbon monoxide buildup or fire – this is extremely dangerous and strictly prohibited. Klein’s is not liable for any injuries or damages resulting from improper indoor or enclosed-space use of outdoor cooking equipment.
Proper Setup and Fuel: The Client is responsible for setting up the grill on a stable, level surface, away from flammable materials (including overhanging tree branches, umbrella canopies, etc.). If the grill uses propane, the propane tank must be connected and turned on according to the manufacturer’s instructions. Check for gas leaks by smell or using a soapy water solution on connections (bubbling indicates a leak – if found, turn off gas immediately and tighten connections or contact Klein’s). Do not light a grill if a gas leak is suspected. If the grill uses charcoal, use only proper charcoal lighter fluid (never gasoline or other accelerants) and follow safe charcoal lighting practices.
Operational Safety: When operating the grill:
Supervision: Never leave the grill unattended while in use. A competent adult should be present at all times.
Protective Measures: Use heat-resistant gloves or tools when handling hot parts. Keep children and pets at least 3 feet away from the grill.
Flare-ups and Fires: Keep a fire extinguisher (class K or ABC for grease fires) or baking soda nearby in case of grease fires. Do not use water on a grease fire. If a fire gets out of control, call emergency services immediately.
Shut-off: After use, ensure the grill is completely turned off – for gas grills, turn off the burners and the propane tank valve; for charcoal, close the vents and lid to snuff out the coals (do not dump hot coals on the ground).
Inspection Before Use: The Client must inspect the grill upon delivery and before each use. Check that:
For gas grills: burners, igniters, and hoses are intact and not visibly damaged; the propane tank (if provided) is not leaking; the regulator is functioning. Perform a quick leak test if the grill has been moved or the tank reconnected.
For charcoal grills: the grill bowl and grates are sound and clean enough to use; no leftover ash blocking vents; the structure is stable.
If any part is damaged, loose, or not working (e.g., an igniter that doesn’t spark or a control knob that is stuck), do not use the grill. Notify Klein’s immediately for guidance or replacement. The Client should never attempt to repair gas lines, valves, or other critical components – this must be handled by Klein’s or a qualified technician.
Client Assumes Risk: Cooking inherently involves open flame and high heat. The Client and all users of the grill assume all risk of burns, heat injury, smoke inhalation, or other harm. Klein’s is not responsible for food-related illnesses or undercooked/overcooked food issues – safe food handling is the Client’s responsibility.
Malfunction During Use: If the grill stops working properly or exhibits any signs of malfunction (e.g., low flame even with gas, irregular flame pattern indicating clogged burner, gas smell, flames beneath the grill body, etc.), the Client must shut off the grill immediately (turn off gas supply for propane, or close lid/vents for charcoal to extinguish) and cease use. After cooling and ensuring any gas is off, the Client should contact Klein’s to report the issue. Do not continue trying to use a malfunctioning grill, as this could lead to fire or explosion.
Cleanliness and Grease Management: Excess grease buildup can cause flare-ups or fires. The Client should periodically (and certainly after finishing cooking) clean grease traps or trays and scrape off excessive grease from grates. If renting long-term, regular cleaning is necessary. Klein’s may provide the grill clean; however, heavy use during a rental could accumulate grease that the Client needs to manage. Use caution when cleaning a grill – ensure it is completely cool. Do not pour water onto hot grease.
No Modification: The Client shall not modify the grill or use any attachments not provided by Klein’s (e.g., connecting a different gas source, or altering regulators). Unauthorized alterations void any implied permission to use and will make the Client fully liable for any resulting damage or injury.
Damage and Cleaning Fees: The grill and any included accessories (propane tank, tools, etc.) must be returned in good condition. Normal soiling from usage is expected, but the Client should not abuse the grill (e.g., no burning non-food items or using metal utensils that gouge surfaces excessively). If a grill is returned with excessive grease, burnt on food, or residue such that it requires special cleaning, a cleaning fee may be assessed. Any physical damage (broken handles, melted parts from misplacement of hot items, etc.) or missing parts (including not returning the propane tank or lid) will result in repair or replacement charges as per the Damages section.
Inherent Dangers – Client’s Liability: The Client acknowledges that using a grill or cooker involves inherent dangers, including the risk of serious injury or death from fire, explosion, or carbon monoxide poisoning. By renting the grill, the Client agrees that Klein’s shall not be liable for any injuries (burns, smoke inhalation, etc.), deaths, or property damage (fire damage to a building, scorched floors, smoke stains, etc.) arising from the use of the grill. The Client will indemnify Klein’s for any claims made by third parties (for example, guests injured while grilling, or neighbors affected by a fire that spreads) arising from the grill’s use during the rental. This holds true even if the grill was allegedly faulty – the Client must prove a clear equipment defect that was present at delivery and not due to misuse in order to pursue any claim, and even then Klein’s liability is disclaimed to the fullest extent permitted.
Insurance: The Client is advised to have their own insurance in place (homeowners, renters, or liability) that might cover fire or injury incidents. Klein’s does not provide any such coverage for the Client’s activities.
(The Client’s decision to rent a BBQ grill from Klein’s constitutes agreement to these safety precautions and assumption of liability.)
Baby and Child Equipment Rentals
Klein’s provides rentals of baby and child care equipment such as cribs, pack ’n plays, bassinets, high chairs, strollers, car seats, baby gates, playpens, and similar items. These items are meant to help Clients traveling with children, but it is paramount that they be used safely. In renting these items, the Client agrees to the following terms and acknowledges the critical safety responsibilities:
Proper Assembly and Installation: Klein’s will deliver most baby equipment fully assembled and ready to use, when possible. If any assembly or setup is required (such as unfolding a crib or adjusting a stroller), the Client must follow the instructions provided by the manufacturer and any additional guidelines from Klein’s. Do not force components or deviate from the assembly steps, as improper assembly can lead to collapse or failure. If the Client is unsure about how to set up an item safely, they must contact Klein’s for assistance before using the item.
Inspection Upon Delivery: The Client should thoroughly inspect each baby equipment item upon delivery. This includes checking that:
Cribs/Bassinets/Pack ’n Plays: All bolts and screws are tight, the mattress support is secure, latching mechanisms (for foldable cribs or playpens) are fully locked, and there are no gaps where a child could entrap a limb or head. The mattress provided fits snugly with no more than two finger-widths between the mattress edge and the side of the crib/playpen.
Strollers/Wagons: Wheels are securely attached and not wobbling, brakes engage and disengage properly, folding mechanisms lock securely in the open position, and all straps (harness, buckles) are present and not frayed.
High Chairs/Boosters: The chair is stable and does not wobble, the tray locks properly (if applicable), straps are intact, and any folding legs or height adjustments are locked in place.
Car Seats: (If rented – note: many rental companies avoid car seats due to liability, but if provided) The car seat is clean, with no visible cracks or damage, straps are in good condition, and the Client has verified it is an appropriate size/type for their child. Klein’s does not install car seats – the Client must install them according to the car seat manual and vehicle manual. Klein’s assumes no liability for car seat installation or usage, as only the Client can ensure it’s correctly secured in their vehicle.
Baby Gates: If renting safety gates, ensure they fit the opening and the pressure mounts or hardware mounts are properly secure. A gate that dislodges easily is a hazard – do not use if not fitting tightly.
Use According to Instructions: All equipment must be used exactly as intended by the manufacturer:
Cribs and playpens are for a child to sleep or play in – do not put more than the recommended number of children in, do not let adults sit or lean on them, and do not raise one side on blocks or modify them. Only use the mattress provided (no added thick mattresses that could create suffocation hazards).
High chairs are for feeding a child – always use the provided restraint straps to secure the child. Do not allow a child to stand in the high chair or climb in/out unassisted. Keep high chairs away from counters or tables where a child can push off with their feet.
Strollers should not carry more than the specified weight. Use all harness straps to secure the child in the stroller. Engage brakes whenever stopped. Do not hang excessively heavy bags on stroller handles, as this can tip it over.
Do not leave any child unattended in any rental equipment. For example, never leave a baby alone in a high chair or crib without adult supervision nearby.
Ongoing Inspection: The Client should check the equipment before each use. For instance, each night ensure a crib is still sturdy and hasn’t been pushed out of place, or each time a stroller is unfolded ensure it locked open properly. Children can sometimes loosen parts (like kicking a stroller release or shaking a gate), so vigilance is required. If any piece becomes loose or lost during the rental (e.g., a screw falls out of a crib, a buckle on a strap breaks), stop using the item immediately and contact Klein’s. Klein’s will attempt to repair or replace the item, but the Client must not continue using it in a compromised state.
Cleanliness and Hygiene: Klein’s endeavors to deliver baby equipment that is clean and sanitized. The Client should still use their own bedding for cribs when possible (sheets, etc.) and is responsible for keeping the items reasonably clean during use. Do not use harsh chemicals or bleach on items (some residue could be harmful to babies); if something needs cleaning beyond wiping with mild soap, consult Klein’s. If the Client finds the cleanliness of an item unacceptable at delivery, they should notify Klein’s immediately so we can address it.
No Food or Smoking on Fabrics: To prevent stains or difficult cleaning issues, please refrain from allowing food, drinks (other than baby bottles), or smoking near fabric items (like stroller seats or crib padding). Any stubborn stains or smoke odors detected on return may incur a cleaning fee.
Injury and Death Waiver: The Client acknowledges that improper use or unforeseen failures of baby equipment can lead to serious injury or death of an infant or child. This includes the risk of suffocation, falls, entrapment, strangulation, etc. The Client assumes all risk for the safety of children using the rented items. Klein’s is not liable for incidents such as (but not limited to): a child climbing out of a crib or falling, a stroller tipping over, a high chair restraint not being used leading to a child slipping out, or any scenario wherein the child is injured while using the equipment. The Client is responsible for supervising children at all times and for using the equipment safely.
No Recall or Warranty Claims: Klein’s does not manufacture these products. We cannot guarantee that a product has not been subject to a manufacturer recall, though we do our best to track such information and remove any recalled items from our inventory. By renting, the Client accepts the equipment “as is.” If the Client has safety concerns about a particular model or brand, they should not use it and should notify us for a possible swap. However, Klein’s makes no express warranty that every item is free from any defect. Any injury allegedly resulting from a design or manufacturing defect is not the responsibility of Klein’s (the Client would need to address that with the product manufacturer).
Indemnification: The Client agrees to indemnify and hold Klein’s harmless from any claims arising out of injuries to any child or person in connection with the use of the rented baby/child equipment. For example, if a renter (Client) provides a crib to a guest and that guest’s child is injured, and the guest attempts to hold Klein’s liable, the Client will indemnify Klein’s in such a situation. Ultimately, the Client (and/or the child’s parent/guardian) is responsible for the child’s safety, not Klein’s.
Car Seat Specific Disclaimer (if applicable): If Klein’s provides car seats, the Client understands that Klein’s cannot install or fit the car seat due to liability. The Client is solely responsible for installing it correctly in their vehicle and adjusting the harness for the child. Misuse of a car seat (like incorrect installation angle, or placing a rear-facing seat in front of an active airbag, etc.) can cause injury in an accident. Klein’s strongly recommends renting car seats only if you are familiar with their installation, or otherwise to bring your own car seat. Klein’s is not liable for any injuries in a vehicular accident – those are subject to automobile insurance and proper car seat use by the Client.
Return Condition: All items should be returned in the same condition as received (ordinary wear excepted). The Client should remove any personal items, and if a cover was provided (e.g., on a stroller or car seat), leave it on. If any item was involved in an incident that could affect its integrity (for example, a car seat in a crash, or a crib that collapsed under weight), the Client must inform Klein’s. Under no circumstance should a Client attempt to hide damage or a known issue, as this could endanger future users. Fees for damage will be handled per this Agreement, but safety transparency is paramount.
(By renting baby or child equipment, the Client acknowledges the heightened duty of care required and agrees to all the above terms to protect the child’s safety and Klein’s liability.)
Intended Customer Base and Service Limitations
Klein’s Rentals, LLC primarily provides services to professional property managers, vacation rental management companies, and vacation property owners in Florida who require year-round or seasonal rental support. The offerings and pricing on our website are tailored to these Clients. Klein’s reserves the right, at its sole discretion, to decline business from individuals or entities that do not fall within this intended customer base or for any other lawful reason. This may include turning away orders that are outside our geographic service area, beyond our capacity, or otherwise not aligned with our business model. Acceptance of any order is at Klein’s discretion, and posting of an item on the website is not a guarantee of its availability or of service to a particular Client.
Contract Modifications
Klein’s may update or modify these Terms and Conditions from time to time. The version in effect at the time of the Client’s booking or agreement (or as of the start of a subscription service) will generally govern that transaction. However, for ongoing services or account-based Clients, new updates may apply to future interactions. It is the Client’s responsibility to review the current Terms and Conditions regularly. Klein’s will endeavor to notify Clients of significant changes (e.g., via email or website notice), but failure to see such notice does not exempt the Client from adherence. If any modification is unacceptable to the Client, they must cease doing business with Klein’s. Continued use of Klein’s services or rentals following any changes constitutes acceptance of the revised Terms.
No salesperson or customer service representative of Klein’s is authorized to verbally alter or waive any part of this Agreement. Any changes must be in writing (including electronic form) and explicitly labeled as an amendment to the Agreement.
Payment at Checkout (“Pay Now”)
Unless explicitly approved for the “Pay Later” program (see below), all Clients are required to pay in full at the time of booking (checkout) for the rentals or services they are ordering. “Pay Now” is the default and standard payment method. This ensures that rental items are secured and reserved.
For online orders: the website will prompt immediate payment via credit card, debit card, or PayPal upon checkout. The reservation is not confirmed until payment is successfully processed.
For phone or email orders: if “Pay Now” applies, the Client will receive an electronic invoice or payment link to pay promptly (typically within 24-72 hours of booking). If payment is not received within the specified timeframe, the reservation request may be canceled or lose priority.
All purchases (items marked for sale) similarly must be paid in advance prior to shipment or delivery.
Klein’s may, at its discretion, hold credit card information on file for security deposits or incidentals even for “Pay Now” customers, but no charges beyond the initial agreed amount will be made except as authorized under this Agreement (for example, damage fees or late fees as described).
“Pay Later” Program
Klein’s offers a “Pay Later” program to select corporate or high-volume Clients such as established property managers or companies who have a history of timely payments with Klein’s or have passed a credit approval process. Pay Later is not automatically available to new or individual Clients and must be explicitly granted by Klein’s in writing (for example, an email confirming enrollment in the Pay Later program or a contractual addendum).
For Clients in the Pay Later program:
The Client may place orders without paying at checkout. Instead, invoices will be generated with a due date as per the agreed billing cycle (for example, net 30 days from the end of the rental period, or a monthly billing for ongoing services).
Payment Deadline: Even with Pay Later privileges, full payment is due no later than 60 days after the rental period end date for each order. Klein’s may require periodic interim payments for very large or long-term orders.
The Client will still provide a valid payment method to keep on file. Pay Later is a courtesy allowing delayed charge, not an extension of unlimited credit. Klein’s reserves the right to charge the card on file if invoices are not paid by the due date, in line with the Outstanding Payments section.
All other terms (late fees, security deposit requirements, etc.) still apply to Pay Later Clients. Pay Later can be revoked by Klein’s at any time if payment issues arise.
Orders placed under Pay Later are subject to the same cancellation policies and terms herein.
If a Pay Later Client repeatedly delays payment beyond terms or reaches the 60-day post-rental cap, Klein’s may suspend their future bookings until the account is settled.
The Pay Later program is designed to ease logistics for trusted Clients, but it does not waive any rights Klein’s has to collect payment in full. Pay Later Clients also agree that the jurisdiction and legal terms of this Agreement apply equally to them, and any disputes will be handled in Florida courts as stated.
Acceptance of Terms: By placing an order, signing a delivery slip, clicking “I Agree” online, or by otherwise using any rental item or service provided by Klein’s, the Client confirms that they have read, understood, and agreed to all the above terms and conditions. This Agreement is effective immediately upon such acceptance. The Client’s indemnification obligations and certain waivers survive the termination or completion of the rental. If the Client is an agent or property manager securing items for a third-party end user, the Client agrees to convey the necessary safety information to that end user and remains responsible for compliance with these terms.
For any questions or clarifications regarding these Terms and Conditions, Clients are encouraged to contact Klein’s at support@kleinsrentals.com before confirming their reservation.